Fitbit Responds to Criticisms and Promises App Updates to Address User Complaints
Fitbit users were left frustrated after the recent controversial update to the official app, which made it inconsistent and harder to use. However, Fitbit has taken note of the outrage and announced that it is working on a big app update to address some of the complaints.
In a blog post titled ‘Your Feedback Matters,’ Fitbit revealed five improvements that it is planning to implement over the next few months. One of the main changes is the return of a key motivational feature called ‘Steps streaks,’ similar to Apple Watch’s Rings.
After witnessing the “outpour of love for it,” Fitbit has decided to bring back Steps streaks on iOS and introduce it for the first time on Android. Users need not worry about starting from scratch as steps already taken will still count towards their streak. Additionally, Fitbit will add celebration animations to mark the moment when users hit their daily step goal.
Another major criticism of the app update was the increased complexity and difficulty in navigation. To address this concern, Fitbit plans to make the Today screen easier to read by reducing spacing and optimizing the layout.
Fitbit will also add the battery percentage of the user’s watch or tracker on the Today tab. This feature allows users to easily monitor their device’s battery life without having to navigate to the Devices section or check the tracker itself.
The latest version of the Fitbit app already includes some extra customization options for the Today tab. Users can now choose their own metrics to display, instead of being limited to the predefined presets.
While these are the immediate changes, Fitbit has promised more updates in the future, including the highly anticipated dark mode. Although the timeline for these updates is unclear, it’s reassuring to know that Fitbit is actively working on enhancing the app.
Fitbit’s response to user feedback is seen as a much-needed olive branch to its loyal customers. While the addressed improvements may not resolve all the criticisms, they show that Fitbit is listening to its users and making efforts to rectify some of the issues. This may persuade Fitbit fans to continue using the brand’s products instead of switching to competitors like Garmin or Apple.
However, the broader challenge faced by Fitbit is the integration of Google’s Material You design language into its app, which can potentially create usability issues for long-time Fitbit users.
On a positive note, Fitbit has announced that it will introduce more advanced AI-powered features next year. During Google’s recent Pixel 8 event, Fitbit unveiled a chatbot powered by generative AI that will analyze workout metrics and provide insights to users, helping them understand why their last run felt difficult.
In related news, Fitbit users can look forward to upcoming articles discussing additional topics such as Garmin and Google.
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