Generative AI and the Transformation of the Workplace
In the age of digital transformation, rapid innovation is the key to staying ahead in the competitive business world. One of the most powerful tools driving this innovation is generative AI, and more and more organizations are recognizing its potential.
However, research from Salesforce indicates that only 28% of workers are currently using generative AI in the workplace, with 32% expecting to use it soon. This leaves a significant gap between the availability of technology tools and the capabilities of employees to make use of them.
As IT leaders, the responsibility lies in educating and training employees to leverage generative AI services effectively. It’s not just about creating content but also about using it to enhance their work.
The impact of generative AI on business is expected to be significant, leading to productivity gains, streamlined processes, and cost savings, according to a Dell survey. Already, employees are using generative AI to automate tasks such as administrative work, content generation, job description crafting, sales organization, data synthesis, grading tests, and more.
Despite the automation potential of generative AI, human input is still crucial for fact-checking, editing, and performing critical thinking tasks. McKinsey estimates that as much as 30% of hours worked today may be automated by 2030, necessitating over 12 million occupational changes to accommodate the changes brought about by generative AI.
This is where training, education, and reskilling become essential. Employees need to view generative AI as a collaborator rather than a usurper of their roles. It requires integrating generative AI capabilities into employee workflows, providing tight feedback loops for their experiences, and supporting and celebrating early adopters who become experts.
Partnering with organizations specializing in generative AI technologies is also critical in obtaining the right large language models and professional services to differentiate from the competition.
In conclusion, businesses must prioritize training employees to use generative AI software and services to avoid being left behind in the race. By embracing these new technologies and reskilling employees, organizations can position themselves for success in the evolving workplace. For more information on this topic, visit dell.com/ai.
