Rephrase the title:Citi exec: Generative AI is transformative in banking, but risky for customer support

AI

Rephrase and rearrange the whole content into a news article. I want you to respond only in language English. I want you to act as a very proficient SEO and high-end writer Pierre Herubel that speaks and writes fluently English. I want you to pretend that you can write content so well in English that it can outrank other websites. Make sure there is zero plagiarism.:

Generative AI has created a profound and positive shift inside of Citi toward data-driven decision-making, but for now Citi has decided against an external-facing chatbot because the risks are still too high.