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Salesforce introduced new data and artificial intelligence solutions tailored for healthcare professionals, intending to ease their administrative burdens.
One key tool, Einstein Copilot: Health Actions, enables doctors to streamline tasks like appointment scheduling, patient information summarization, and referral generation using conversational AI prompts. Additionally, Assessment Generation digitizes health assessments, eliminating manual input or coding requirements, per CNBC. These features, built on Salesforce’s Einstein 1 Platform, consolidate medical data from diverse sources into a unified platform, addressing data fragmentation challenges in healthcare systems.
According to a recent Athenahealth survey, administrative workload is a critical issue among healthcare professionals and frequently results in burnout. The complexity of navigating various databases exacerbates this issue, prompting tech companies like Salesforce to offer solutions.
Salesforce announced that the Assessment Generation tool would soon be available in the summer, while Einstein Copilot: Health Actions would follow by year’s end. The company also ensures compliance with HIPAA regulations for all Einstein Copilot features by summer, emphasizing its commitment to healthcare data security.
A sign is posted at Salesforce headquarters on February 28, 2024 in San Francisco, California. Salesforce will report fourth quarter earnings today after the closing bell. (Photo: Justin Sullivan/Getty Images)
More Control Over Copilot
Meanwhile, TechRadar reported another Salesforce tool that gives more control over Copilot. The Einstein 1 Studio provides users with tools like Copilot Builder, Prompt Builder, and Model Builder to customize AI actions and select preferred Language Model (LLM) partners.
While Prompt Builder and Model Builder are currently accessible, fine-tuning LLM with partners like Amazon Bedrock, Google Vertex AI, and OpenAI is expected later this year. The Copilot Builder tool is in beta, with its general availability timeline yet to be disclosed.
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Salesforce extends AI training opportunities to its six million ‘Trailblazer’ customers, offering additional Einstein Copilot and Prompt Builder education. Salesforce AI CEO Clara Shih emphasized that Einstein 1 Studio’s low-code tools democratize AI app development, fostering innovation to enhance workflows and capabilities across teams and functions.
Accessible to Enterprise and Unlimited Editions customers, Einstein 1 Studio requires a separate purchase of Einstein 1 Editions, and pricing details are undisclosed.
Washington Targets AI in Healthcare Regulation
Notably, lawmakers and regulators in Washington are grappling with the intricate task of regulating artificial intelligence (AI) in healthcare, acknowledging the formidable challenges it presents, as TechTimes previously reported.
Dr. Bob Wachter, Chair of the Department of Medicine at the University of California-San Francisco, expressed concerns about potential overregulation stifling innovation in the field. The rapid rise of AI in healthcare is evident, with the FDA approving around 692 AI products for tasks ranging from patient scheduling to interpreting medical images.
Policymakers, however, lag due to the rapid evolution of AI technology. Efforts at various levels, including the White House, health-focused agencies, and Congress, are underway to address this regulatory gap and ensure transparency and privacy. Increased lobbying activities and initiatives, such as TechNet’s multimillion-dollar campaign, highlight the growing focus on AI-related policies.
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